Customers can request an interior designer from the Stressless Norwegian Design team to go to their house and receive a free in-home assessment. The Design team will travel up to 200km from any Stressless store free of charge to provide an assessment.
This service includes:
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Visual inspection of the customer’s living space
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Taking measurements of living space
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Assessment of matching colors to wallpaper, carpet, other furniture
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Taking pictures of living space
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Creating a visual of the living space with a potential Stressless furniture
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Emailing the customer with the designs
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Further consultation with customers in regards to pricing and potential purchase
This highly customizable service is sure to attract many customers. It shows Stressless emphasizes a high level of service and a dedication to the most minute detail when it comes to interior design.
Interior Design
One disadvantage for Stressless is the design of their store. It is lined with recliners and sofas without much structure. Stores of its competitors neatly organized their furniture into sections that mimicked a real living space.
Design of the furniture store has specific features. It is very important especially for the furniture store. It has an emotional function and practical function.
Design of the store should reflect corporate style of the company and form special attitude of customers to the brand. Customers should be able to recognize the brand just by the design of the store.
The décor should evoke a certain atmosphere and feeling. Consumers are not just buying furniture, but something significant to add to their living space. In the store where furniture was placed sloppily, it is difficult for customers to imagine how some pieces of furniture will look in their home. Therefore, it is important to create home atmosphere in the store. It is possible to achieve this by:
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Making furniture installations, offering ideas for home interior
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Using different accessories like lamps, paintings, carpets
We recommend Stressless to redesign the stores in a way where the furniture is organized into sections, creating an atmosphere that transcends into a real living space.
